Well I finally got through to xbox support and the process is no better than before, with one exception the person I spoke to was a joy to speak to, very apologetic and sympathetic, still could do nothing more than run through the checks and send me a returns label.
It’s all about attitude. The support person gave me no more than the last time but did not have the “take it or shove your xbox where the sun don’t shine” demeanor from my other calls.
So whilst I’m still absolutely fuming at being on my fourth xbox 360, I don’t feel as angry as I did last time I phoned them. Then there is the fact I’m resigned to poor service and I’m convinced due to the high numbers of failures I’ll just get what I’m given and should think myself lucky.
Although we shall see when the replacement comes DOA like last time !